Is there anyway to pull information on the feedback provided by users on the direct answers results card? I see there is a message that says “Was this the answer you were looking for?” with a thumbs up/down but how do we pull the number of clicks for each?
Additionally, is there anyway to enable a similar feature for other verticals to see if users are finding the content useful?
@Juan_Zuluaga Good question!
Yes you can report on this type of Direct Answer feedback by creating a report that filters to the following:
Direct Answer Click = Yes
Event Type = THUMBS_UP
This will allow you to isolate only clicks that occurred on a Direct Answer specifically for the Thumbs Up button.
@Michael_Peralta Thanks for that screenshot! QQ, I’m trying to dimension by entity as well as click type, but it doesn’t seem to be working for me. Is there a way to build the report so that I can see which entities are getting the clicks on thumbs_up and thumbs_down or is just an aggregate number of clicks for now?
It’s currently not possible to dimension by entity to view thumbs up/thumbs down clicks, but this is on the roadmap. Be on the look out for it coming soon!
Hello! I am wondering if we are able to generate a similar report, but for “Featured snippets”?
Hey @Juan_Bustillos - I asked about that in this thread: Reporting on Direct Answers
I do believe that is now available to report on so you may want to follow up on there!