Answers - Ability to edit clusters / Customize filter

Search Search - Search Quality Recommendations & Trouble
1

Hi Team,

I have a couple of questions regarding clusters and filters.

  1. Is there a way to create or edit clusters?
    as per the client “it is a brilliant feature but I wouldn’t use it for analytics because it’s not quite precise enough e.g. the “eSIM” cluster includes “replacement SIM”. They are related in terms of being SIMs, but they’re 2 very different types of SIM and I’d want to separate them out. In terms of a custom cluster I’d want to create one that bucketed “eSIM” and “Apple Watch” together- they’re directly related.”

  2. Is there a way to create a more customizable filter? Again, with eSIM, they want to capture all searches that mention “eSIM” or “Apple Watch”. As far as I can tell, it’ll only filter for exact matches instead of starts with or contains, which means they end up having to export to Excel.

image001 (2)
image001 (2)372×507 14.5 KB

Appreciate if you are aware of a workaround for these inquiries or if that is something that could be considered on the product roadmap.

Thanks,

2

Hi Juan,

Thanks for reaching out. We’d recommend using Search Term Labels for this kind of use case. You can add the terms to a label in bulk and then you can filter and organize your terms as you would like to/as per your business needs. Would that work for you here?

You should also be able to get analytics based on the labels.

cc: @Max_Davish

Best,
Alyssa