To piggy back off of Liz’s comment, could you make sure the site:
- Has the following configuration in the index.json for direct answers (under
ComponentSettings
)
"DirectAnswer": {
"types": {
"FEATURED_SNIPPET": {
"cardType": "documentsearch-standard"
},
"FIELD_VALUE": {
"cardType": "allfields-standard"
}
}
},
- Is on version 1.20 of the theme and SDK 1.9 or later