Within Zendesk our articles are separated into categories and sections. For example, one large category would be our IT articles, underneath being the sections of Printers, Projectors, Laptops, etc.
Is it possible to include information about where our article entities live within our Help Center on Yext? My use case here being that there are particular sections of articles that I do not want listed in our search functionality, and finding each of them individually is very difficult.
Hi Sam,
Our Zendesk Native Source actually already includes operations to retrieve sections and categories as entities. This will allow you to link them to Help Articles via entity relationships, and ultimately display only those articles in certain sections.
A more custom option, but you can also modify our Help Article Connector by adding a function transform to find the name of section ID via API call. This will return the section name as a field on the Help Article entity instead of as a linked Section entity.
Let me know if these options suffice. Happy building!
Henry Kremer