Formatting of Query Suggestions not displayed on Answers frontend

Hi Team,

I just added the following query suggestions to my Answers experience:

However, when I click into my live preview the query suggestions are not capitalized as they are in the image above.

I confirmed in the JSON file that the formatting is correct

Has anyone encountered this issue before?

Thank you!

Hey Austin,

This is expected behavior! We have replicated functionality from Google search to normalize queries by changing them to lowercase. If this is something that is important to your client, we can discuss the option with our Product team.

Hi Kristy,

Thank you for the quick response. That makes total sense, I just wanted to make sure I wasn’t missing anything on my side. Really appreciate the clarification!


Hi @Kristy_Huang and @Austin_DaCunha ,

I just noticed a related issue that might require a deeper look:

It appears that query suggestions are being stripped of Umlaut-type characters (e.g. “ä” becomes “a”). This is problematic for languages like German where “ä” and “a” are distinct letters and should not be normalized.

Here’s how handles these cases:

Here is a screenshot of my Answers config preview:

Is there a way to make changes to how query suggestions are normalized? Thank you so much!


Hi Austin and Max,

You should now see punctuation, capitalization and special characters reflected in your prompts. Let us know if you have any questions!


@roser Thank you!! This is fantastic news for all clients with German experiences ::partying_face: