Previously, when non-English Google reviews or Google Q&A were pulled via API into the Yext platform they were displayed in a format that included the original language and an English translation. This format cluttered the Yext Reviews UI, provided information that was often irrelevant to the user, and impacted filtering and analytics.
The previous format prior to feature updates in the Spring Release:
(Translated by Google) [English Translation] (Original) [Original Version]
Example:
(Translated by Google) A very orderly, clear and clean offer. Hygiene regulations are observed, the staff is friendly and helpful. Thanks for that!
(Original) Ein sehr geordnetes, übersichtliches und sauberes Angebot. Hygienebestimmungen werden eingehalten, Personal ist freundlich und hilfsbereit. Danke dafür!
With this release, we made the update to parse out some of this content, and only display the original content.
Now, the same review in the example above will just display in the original language, the way it was written by the reviewer on Google. This will make it easier for users to filter, monitor, and respond, based on the original language the review or Q&A was left in.
To learn more about Multi-language Reviews, visit the Multi-Language Listings and Reviews training module.