If the Knowledge Graph or Yext platform goes down or fails to load, how might that affect a client website that is hosting Answers via JS snippet?
Hi Hannah,
Our Product and Engineering teams are always actively monitoring our systems to ensure they are operational for customers and end-users. As with any software, it’s possible that an “incident” may occur where a product area is impacted. I recommend that you or your brand subscribe to https://www.yexttrust.com/ for the latest status on our systems and a report of previous incidents. For your Answers experience, you’d specifically want to monitor Answers Serving and Live API.
Also, if there is an incident, we will update our Help site with a summary and details around the impact.
Best,
Sam
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