πŸ—“ June 9, 2020: Hitchhikers Office Hours

How can we combine rich text and the list items field when configuring cards?

For the above and other scenarios, how do we determine what order to use formatters?

When applying a solution template to an account that has existing data within the Knowledge Graph, will solution templates override/delete that existing data? If so, how do we ensure we don’t touch existing data?

For now, most of what you do using admin console is additive and not subtractive. This means if you don’t have fields, entity types, product features in your solution template that exist in your account, applying the solution template won’t remove anything but it will add anything from the solution template.

The main thing to be careful of is if any of your entity types, custom fields, custom field types, entities, etc share a unique identifier with any that are in the solution template. In that case, the resource would be updated instead of added.

You should be carefully reviewing the View Diffs for now to make sure that this does not happen. If you are seeing a collision, the safest guidance would be to modify the identifier in the solution template locally before applying. You can also delete that resource locally (remember that if you delete it in the browser and don’t apply – all you’re doing is deleting it locally).

Hope that helps, feel free to post any follow ups.

On the topic of combining formatters the innermost formatter should be the action you want to preform first and then work your way outward where the outermost formatter is the final action you would like to preform to the input.