No result configuration to include chat feature

Hey Liz,

Let’s say I want to apply a text banner I’ve already defined in my hbs file

<div class="Answers-alertBanner">Didn't find what you're looking for? <a href="xxxxx">Submit your question here!</a></div>

How do I apply that to the template field in JSON? I’m getting a syntax error when I try to apply it the way you have in the screenshot above. Basically, I have a client that just wants to a display text banner at the top of the page that contains a liink to their member assistance page ONLY if no FAQs are returned. Right now, that alertBanner class I made just sits at the bottom of the page at all times.