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Navigating Answers| Hitchhikers Platform

What You’ll Learn

In this section, you will learn:

  • What information the Answers Overview Screen provides
  • How to navigate to the Experience backend
  • How to navigate to the Pages frontend

Answers Overview Screen

The Answers Overview screen is designed to be the one-stop shop to check in on the health and activity of your Answers Experience. Here you’ll find high-level analytics, as well as a stream of the latest searches in the “Recent Searches” module.

answers overview screen

You can choose to filter this screen by Experiences (assuming you have multiple), Traffic Type (internal or external) or Configuration Labels (staging environment or production environment) using the top navigation filter. You can also filter the Recent Searches module to a specific vertical (it defaults on Universal searches). We’ll cover the Answers Overview screen in more depth in the Answers Analytics module.

Experiences Tab

In the Experiences tab, you can view and manage your Experiences. As you’ve learned, you can have one Experience or you may have multiple Experiences depending on your requirements.

If you have more than one Experience, you’ll see a screen like this:

multiple experiences

Once you click into an Experience, there are five main sections:

experiences screen

  • Home and Experience Details
  • Analysis
  • Configuration
  • Training
  • Deployment

In the Home section, or when you first click in the Experiences subtab, you’ll land on a full screen Experience Preview, where you can test your Answers Experience without having to configure a frontend. In the Experience Details section, you’ll find a checklist for building your Search Configuration along with various materials to help you with your iterations, including a Experience Preview panel on the right. There is also an overview of the experience, including the Experience Key, API Key, and the option to link the staging or production URLs of the site that’s hosting the experience.

In the Analysis section, you will find different ways that you can look at Search Logs and Search Terms in order to understand search behavior and optimize over time. There are a number of tools in here for Admins to understand what is being searched, how the algorithm interpreted a search, and so on. You’ll learn more about these in the Answers Analytics, Debugging, and Post-Launch Optimization modules.

In the Configuration section, you will find where you create and manage your Search Configuration. You’ll learn more about this starting in the Search Configuration Overview module. You can edit your Search Configuration directly in the UI or optionally through JSON syntax.

In the Training section, you will be able to give the algorithm feedback on its predictions so it will learn to improve over time. Rejecting a prediction fixes it immediately and also helps ensure similar mistakes don’t happen in the future. You can train the algorithm on featured snippets, NLP filters, and spell checking.

In the Deployment section, you will see a history of your Search Configuration versions and deploy specific tags to the Staging and Production versions of your site. You can also run configuration version comparisons here.

Unlike other product areas, you will not find any Answers settings in Account Settings. The first place you should look if you’re trying to figure out how to turn on or off an Answers-related setting is in the Experiences tab. All settings exist at the experience level so that each experience can be configured independently.

Pages Frontend

You should be familiar with how to navigate to the Pages product from the Pages track. However, with Answers you’ll be working within the “Custom Development” screens.

When you’re looking to make changes to the frontend of your Answers experience, navigate to the Pages tab and select the relevant Site. You’ll make most of your changes in the Code Editor, which allows you to view and commit code to the Github Repository that houses your Answers frontend code.

front end example

If you set the Pages site on your Answers Experience, we will surface a button to quickly navigate to that Pages site from the Experiences tab.

You can set the Pages Site on the Home screen for an Experience, like this:

set pages site from answers experience

Once set, you’ll see the button to navigate to the Answers site, like this:

pages site button

While it seems simple, this can help save you a lot of time so we definitely recommend setting this.

unit Quiz
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    Where would you find the API key for an Answers experience?

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    Where can you find Answers settings?

    Error Success Question 3 of 3

    Where do you edit code that impacts the styling of Answers results?

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