How the Learning Platform Works| Hitchhikers Platform

What You’ll Learn

In this section, you will learn:

  • How the Learning Platform is structured
  • What are tracks, modules, and units
  • How quizzes, assessments, and challenges work
  • How to search with Answers

Overview of the Hitchhikers Learning Platform

The Hitchhikers Learning Platform contains all of the product, industry, and process training you need to start building successful search experiences.

We break up the training into three discrete levels: tracks, modules, and units:

  • Track: A track is a collection of modules and generally represents an entire product area or learning theme. For example, we have tracks on Knowledge Graph and Answers, as well as things like Technical Skills or Solution Templates that span across product areas.

  • Module: A module is a collection of units about a given topic. The topic is often (but not always) a single product feature, idea, or skill. Each module ends with an assessment, but we’ll go more into that later. Modules can be part of a single track or multiple tracks.

  • Unit: You’re in a unit right now! A unit is the smallest component of training and should take you no longer than 10-20 minutes to complete. Each unit ends with a quiz, which we’ll go more into later.

Currently, you’re in the How the Learning Platform Works unit. This is inside the Introduction to Hitchhikers module, and that is a part of the Hitchhikers Program track.

When you finish units, modules, and tracks, you’ll earn points, and each completed track will earn you a badge! You’ll have noticed that when you completed the quiz in the first unit. We’ll cover this more in-depth in the Points and Badges unit.

As you go through the learning, you’ll see that the content is a mixture of text, images, and video. You can pair it with the written training to fully understand a topic.


Many Hitchhikers will join the program with a specific goal, such as becoming an Answers Administrator or a Listings Expert.

To provide tailored guidance, we have built structured Curriculums. Curriculums are a group of tracks that we have created to prioritize training and track your progress in a specific product area.

For example, becoming an “Answers Administrator” isn’t as simple as finishing the Answers tracks. The Answers Curriculum also contains tracks such as Knowledge Graph and Solution Templates, which are critical to the success of any Answers Administrator. Once you complete a Curriculum, you can share your achievement on platforms such as LinkedIn and Facebook.

Check out the Curriculums page to learn more.


If you ever have feedback on our learning content or the Hitchhikers site experience, share it with us by clicking on the Hitchhikers thumbs-up icon in the bottom-right corner of the site.

hitchhikers logo for help

Also, keep in mind that if you have an ad-blocker enabled (like Ghostery), you might not be able to see this button without adjusting your preferences in the ad-blocker.

If you come across any bugs or issues when you’re completing challenges, or need other help in Hitchhikers, you can always post in the Community (which you’ll learn about in the next unit!). If you’re really stuck, you can also email hitchhikers-support@yext.com to get in touch with us.


As we mentioned, each unit ends with a quiz with multiple choice questions. These quizzes are designed to make sure that you have grasped the content in the unit and will highlight key points or concepts.

Quiz questions will either be single-option or multi-option. We use radio buttons for single-option and checkboxes for multi-option.

example of quiz

If you get a question wrong, that’s okay – you can retake a quiz as many times as you need. Keep in mind that you will receive fewer points for the quiz with each retry, so it’s important to read questions carefully the first time.

Module Assessments

At the end of each module, you’ll be presented with a module assessment in the form of a quiz or a hands-on challenge.

Assessment quizzes will work just like the unit quizzes, except that you’ll earn more points for completing them. They will combine information learned throughout the entire module. These are open-book quizzes and you should be referencing your learning materials, just like when you’re actually building!

Challenges are our pride and joy. This is where you have the opportunity to get your hands dirty in a Yext account to put your learning to the test. Throughout the challenges, you’ll be presented with various scenarios for Turtlehead Tacos, the fictional brand you’ll be working with throughout the Hitchhikers Program.

How to Launch and Submit a Challenge

There are three main steps to completing a challenge:

  1. Launch the challenge
  2. Complete the tasks in the challenge
  3. Submit the challenge for grading

Launch the Challenge

When you reach a challenge, you should see a button to OPEN CHALLENGE.

open challenge

When you click this, we will spin up a new playground account environment where you will complete the challenge. Each module will create a new playground account for you and will automatically have the starting point necessary for you to complete the challenge successfully. This means that if you skip a module, you don’t have to worry about your playground account not working. It also means that if you add extra flair in an account, it will not carry through to the next challenge.

It may take a few moments for us to create the new account and apply the necessary configuration. You should see a loading screen like this:

loading screen

Complete the Tasks

Read the background and follow the instructions provided on the page. Make sure to read the instructions carefully for each step. You should complete these tasks in the challenge environment you created in the first step. If you’ve closed out of that tab, no problem – you can access it again by clicking OPEN CHALLENGE.

example challenge instructions

Submit your Work

In order to complete the challenge, you need to submit your work so we can make sure you did it correctly. If you did, fantastic! You’ll see your points increase and you can move on to the next module. If you did not, you will see a description of which step was not done correctly. Review the instructions for that step, fix any mistakes, and re-submit. If you have any issues, reach out to the Community or email hitchhikers-support@yext.com with the name of the module and details about your issues.

example grading response

If at any point you need to restart the challenge and want to try again with a fresh account, you can do so by clicking on the dropdown and selecting RESTART CHALLENGE. This will create a new account for you.

restart challenge

Challenge Account Expiration

At any point, you may choose to revisit a challenge you’ve already completed, or you may find that you got distracted and never finished a challenge in the first place. Challenge accounts are designed to be temporary and will expire after five days. You can always click “START CHALLENGE”, which will spin up a fresh, new account for you to use whether it’s your first time completing it or your fifteenth. All challenges are designed to take between 10-45 minutes, so hopefully you’re back at it in no time!

Issues with Challenges

If you are having trouble completing a challenge or getting really stumped, we recommend you:

  • Post in the Community! We have a category devoted to helping people with challenges and this is the fastest way to get help. You can access the Challenge category here.
  • Submit a support ticket to hitchhikers-support@yext.com.

Whatever option you choose, make sure to include the name of the module and a link to your challenge account so we can help!

Playground Accounts

Want to play around in an account outside of a challenge? No problem! You can create a Yext Playground Account. Create a new playground account by clicking on your name in the top-right and selecting New +, or by going to your Hitchhikers Profile and scrolling down to + New Account.

create playground account from main navigation

create playground account from profile

All you need to do is enter an account name and click “Create”. These accounts are meant to be temporary and will only be accessible for 90 days after creation. Note that these are not for building features you want in your production account.

unit Quiz
+20 points
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    Error Success Question 1 of 4

    We break up the training into three discrete levels. Select the correct order from largest to smallest.

    Error Success Question 2 of 4

    True or False: For challenges, you use a different account for each module.

    Error Success Question 3 of 4

    What should you do if you have any questions, want to leave feedback, or need help? (Select all that apply)

    Error Success Question 4 of 4

    True or False: Quiz assessments and challenges are open-book.

    A Hitchhiker in the making! 🔥

    You've already completed this quiz, so you can't earn more points.You completed this quiz in 1 attempt and earned 0 points! Feel free to review your answers and move on when you're ready.
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