Hitchhikers

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Question 1 of 8

True or False: I can register for Knowledge Assistant on behalf of each of my franchisees

True - go for it!

False - messaging is a highly regulated action so we require that each user register for themselves

Question 2 of 8

Where should I go to configure my settings for Knowledge Assistant?

Account Settings > (Account Information) Personal Settings

Knowledge Assistant > User Onboarding

Knowledge Assistant > Nudges

Question 3 of 8

What are the ways I can register a user for Knowledge Assistant (Select all that apply)

Go to Account Settings > Personal Settings, and click to link one or both platforms

Email onboarding (for users who don't log in)

Phone call onboarding (for users who don't log in)

Question 4 of 8

Why do we need a Primary Contact?

To designate the best person to receive proactive Knowledge Assistant notifications for a given Entity, so we don't notify multiple users

To designate the best person for the support team to email regarding questions specific to each Entity

To designate 1 single person who has edit access to the entity in question

Question 5 of 8

Which items do you need to have in place to receive a proactive notification (Select all that apply)

You must be registered on at least one platform

You must be the primary contact on the entity (and have the right permissions)

You must have the interaction type field set to 'unspecified' or 'yes'

You must have the interaction set to 'allowed'

You must have Account Manager user permissions

Question 6 of 8

Knowledge 'Nudges' allow you to nudge users to provide content via Knowledge Assistant. What are the two types of 'Nudges' you can send? (Select all that apply)

Internal Nudge (only send to users with access to Yext)

External Nudge (only send to users without access to Yext)

One-Time Nudge

Recurring Nudge (set up by Rules)

Question 7 of 8

True or False: You can check the history of all the one-time Nudges you've sent

True

False

Question 8 of 8

Why would I want to set up a Recurring Nudge? (Select all that apply)

To stay in touch with your employees

To automate reminders and ensure data is reviewed on a regular cadence, preventing it from going 'stale'

To disperse the effort of content gathering amongst multiple individuals

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Module Assessment | Yext Hitchhikers Platform