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General Commands| Hitchhikers Platform

What You’ll Learn

In this section, you will learn:

  • General things you can ask Knowledge Assistant
  • How to stop receiving messages
  • How to end a conversation
  • How to ask what Knowledge Assistant can do

What can you do?

We will add new interaction types to Knowledge Assistant over time. If it’s been some time since you’ve had a conversation, we recommend asking “What can you do?” to explore any new features or functionality.

Knowledge Assistant will try to provide more information and guide you through interaction types that you might be interested in.

Ending a Conversation

If you’re in the middle of a conversation, you can say “cancel” or “nevermind” at any time to end that conversation. This is important because if you’re in the middle of a conversation, you will not receive any proactive notifications until that conversation expires (which happens after 6 hours of inactivity).

Don’t confuse “cancel” with “stop” – “stop” will turn all interaction types to not allowed in your Personal Settings. This is a carrier regulation and Facebook requirement and we have no control over this. If you do this accidentally, you can visit personal settings and re-enable any interactions in “Allowed Interactions”. If you don’t have access to Personal Settings, you can contact Yext Support for assistance.

Help

Speaking of support, you can also type in Help at any time to know where you should be going to receive assistance.

unit Quiz
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    What words can end a conversation session? (Select all that apply)

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    What happens when you ask Knowledge Assistant - What can you do?

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