Manage Existing Connectors| Hitchhikers Platform

What You’ll Learn

In this section, you will learn:

  • How to view and adjust your existing Connectors
  • What Connector Run Modes are
  • How to manage Connector frequency and Run Modes


Once you have created a Connector, you can hover over Knowledge Graph in the top navigation bar, and click on the Connectors sub-tab to view all of your Connectors.

From here, you can view a Connector, edit the configuration of a Connector, duplicate a Connector or delete a Connector.

View Connector

Duplicate a Connector

Duplicating a Connector is a way to quickly and easily create a similar Connector.

When you duplicate an existing Connector, a new Connector is created with the exact same configuration and the same name with “(Copy)” appended. “Copy” is also appended to the ID. You can click Edit Configuration to change the Name and ID, as well as any aspects of the new Connector’s configuration.

Duplicate Connector

Managing the Schedule of a Connector

When managing the schedule of a connector you have two options to configure: Frequency, and Run Mode.


Connectors can run on a variety of frequencies:

  • None — which means that it will be run manually whenever you want to pull in data
  • Hourly
  • Daily
  • Weekly
  • Monthly
  • Custom — you can select how often you want to repeat per Hour, Day, Week, or Month.

Run Mode

When you set a frequency, you will also have the ability to add a Run Mode. This can be set per run for a given connector. The Run Mode will determine if we should delete entities in the run, and if so, which ones.

This is most relevant when creating Connectors with the Crawler or API as the source (and will not be relevant for Connectors using third-party apps, as those apps have built-in functionality and logic to support deletion of entities.

For example, the Zendesk app fetches all articles for a given subdomain on a predetermined cadence and expects every article that exists to be present in the response. Because it expects the response to be comprehensive, it can assume any articles that are not present in the response (but had been before) should be deleted.

When configuring Connectors, there are three Run Modes you can choose from: Default, Comprehensive, and Deletion.


If the Run Mode is Default, new entities present in the run will be created and existing entities will be updated. No entities will be deleted. This is the default behavior for all runs, as it is the least risky.


If the Run Mode is Comprehensive, the Connector will treat each run as a comprehensive data set, so any entities that were created in a previous run but are not present in the current run will be deleted. This will work well for Pull Connectors that expect to fetch the entire data set each time it is run. Anything missing from that data set has presumably been deleted from the source system and should be deleted in Yext.


If the Run Mode is Deletion, the Connector will delete every entity supplied in that run. This will work well for Push Connectors that need to delete specific entities when they are deleted in the source system. It is very unlikely that this would be used for a Pull Connector unless the desire was to delete all entities created by the Connector (e.g., if a mistake was made in the configuration and you wanted to start again).

Setting up the Run Mode

The Run Mode can be set when scheduling a Connector. For Connectors that can support explicit schedules you can choose Default or Comprehensive Run Mode if you have set a schedule. We will not support Deletion Run Mode for scheduled runs. Each time the Connector runs on its schedule, it will run in the specified mode.

For Connectors that use the schedule of their source, e.g. API Push or Crawler Connectors, you can choose Default or Comprehensive Run Mode if their Schedule is set to Auto. Each time the Connector receives a push of data, it will run in the specified mode.

Run Modes

Run Mode for On-Demand Runs

We will also support setting the Run Mode when triggering a run on-demand from the via the “Run Now” button.

When you click “Run Now” it will trigger a run in Default mode. To trigger a run in another mode, you will click on the drop-down button next to “Run Now” and select the the desired Run Mode from the drop-down — either “Run in Comprehensive Mode” or “Run in Deletion Mode”.

unit Quiz
+20 points
Daily Quiz Streak Daily Quiz Streak: 0
Quiz Accuracy Streak Quiz Accuracy Streak: 0
    Error Success Question 1 of 2

    Which of the following are available Connector frequencies? (Select all that apply)

    Error Success Question 2 of 2

    Which of the following best describes a Connector Run Modes?

    Way to go, you passed! 🏁

    You've already completed this quiz, so you can't earn more points.You completed this quiz in 1 attempt and earned 0 points! Feel free to review your answers and move on when you're ready.
1st attempt
0 incorrect
Splash Loading