Empower your customers and agents to self-serve and get direct, actionable answers to support questions. Yext AI Search for ServiceNow adds a world-class search experience to your ServiceNow help site and agent workspace.
With AI Search for ServiceNow, you can:
- Give customers direct answers instantly - no long-form articles or blue links
- Display content in a single unified search experience through a federated architecture
- Prevent issues from becoming cases by allowing customers to self-serve
- Scale customer service operations by offering 24/7/365 support to prospects, customers, and partners alike
- Rerank FAQs based on which ones have resolved questions before