AI Search for ServiceNow (Summer '21 Release)

Empower your customers and agents to self-serve and get direct, actionable answers to support questions. Yext AI Search for ServiceNow adds a world-class search experience to your ServiceNow help site and agent workspace.

With AI Search for ServiceNow, you can:

  • Give customers direct answers instantly - no long-form articles or blue links
  • Display content in a single unified search experience through a federated architecture
  • Prevent issues from becoming cases by allowing customers to self-serve
  • Scale customer service operations by offering 24/7/365 support to prospects, customers, and partners alike
  • Rerank FAQs based on which ones have resolved questions before