Can't Create Answers Experience in Sandbox

I’ve spun up a sandbox in my Hitchhikers account and everything seems to work as expected, except that when I click on the Answers → All Answers Experiences (https://sandbox.yext.com/s/xxxxxxx/answers/experiences/configuration), I get a totally blank page. This is what I see in the browswer console when that page loads:

Uncaught TypeError: Cannot read properties of null (reading ‘textContent’)
at HTMLDocument. (main.js:398:9)
at HTMLDocument.i (helpers.ts:95:1)

Anyone have a clue as to what’s going on here?

Hi @Chick_Webb,

Can you confirm the account ID for your sandbox account? The number can be found in the URL where you have “xxxxxxx” listed in your post (https://sandbox.yext.com/s/xxxxxxx). I see you currently have two sandbox accounts open with the following IDs:

  • 3167114

  • 3167075

Within both of those accounts, I am seeing the page display properly on Answers > All Answers Experience. If you are working in a different account, please send over the account ID and I can take a look!

Thanks for the response, @Micaela_Luders. Subsequent to my initial post, maybe a couple of days later, I went back into the sandbox and the problem I was initially having had mysteriously resolved itself. Not sure what happened - I didn’t change anything - but looks like we’re all good now.