Default display results with no Query input?

[jyorke]

I have an client who wants to basically add a default search for Universal. They are iframing into a standalone page, but they want all the FAQ results to surface at the get-go. I am trying to think of a way to do this where I don’t have “FAQs” in the searchbar but we can still surface results for a blank searchbar.

I could pin the results for a " " query? I don’t know if you could pin a saved query for a space.

Does anyone have any thoughts?

Thanks!

[roser]

Hi Jessie,

The best way to accomplish this is to link to the search page with a query param already in the URL (like “FAQ”). We wouldn’t suggest actually having a search input present on the main site, but a button that just links to the search page with param appended should do the trick.

This isn’t a native feature in Answers, in part because the concept of “Showing all” on universal search is a little tenuous – it might not make sense for all verticals, and also gets trickier with third party backends.

Let us know if you have any other questions!

[jyorke]

Thanks Rose!

For anyone in the future looking at this, I also wanted to go ahead and link a similar post on this subject here.

[roser]

Hi Jessie,

Just wanted to let you know we now have the functionality to pin a universal search – let us know how it works for you!

Default Initial Search on Universal Search

The typical user journey is that a user enters a search into a search bar and then lands on the search results page with exactly the answer they’re looking for. However, sometimes users land on the search results page before a query has been run (or perhaps the brand didn’t have the bandwidth to build the preferred searchbar so they only included a link to the search experience from their homepage). When this happens, they see an empty page! [image] Now, you can pin results to an empty query …

Thanks,
Rose