Updating Searchable Fields to Avoid Phrase Match & NLP Conflict

Search Best Practices - Search Configuration
1

Hey all,

I’m running into an issue where some doctors aren’t appearing as showing up in the suggested search. As I type into the search bar, the name of my entity appears but when I click on the their name, it doesn’t show the doctor (even though the suggested search is based on the exact name of the entity).

It seems to occur when the specialty in the name of the location doesn’t match what the doctor offers. So for example if it was Khari Williams - Oncology Hospital, and oncology was not my specialty, my name would likely not appear. Any suggestions for improving this issue or resolving it?

Happy to share live examples or link out to the zendesk ticket.

2

Hi Khari,

Circling back to provide a summary here based on our conversation. Certain names were triggering multiple NLP filters that caused the entity with that exact name not to show up. To fix this, we added an NLP filter on the full name field and prioritized this field using nlpFilterOrder to ensure a provider would always show up when their full name was searched.

Best,
DJ