Conditionally Display Banner/Message when "No FAQ Results Returned"

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1

Hi Team,

I have a client that wants to display a message if there are no results returned for FAQ search. Right now, the behavior is to show all FAQ results (as expected), but my client wants to, additionally, show a banner/some sort of message at the top of the page that prompts the searcher to visit their member assistance page.

Is there a way to target this conditionally?
Right now, I have a text banner that displays at the bottom of the page that offers this member assistance page - but I suppose they want it to go to the top of the page in some instances, such as when the algorithm deems there are no relevant FAQs to display.

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Best,
Luc

2

Hi Luc,

Do they want this to appear only on no results, or all the time?

If it’s a persistent banner, I would review this unit to add an HTML banner to the page HBS - Page Layout | Hitchhikers

If it’s just for no results, you can override the No Results template - here’s some context: No result configuration to include chat feature - #3 by Sarah_Bokhari

1 Like
3

Hey Amani,

Perfect! They want it for just no results… so I think the template should more than suffice.

Thank you!!!