Default Behavior for "Hours" or "Phone Number" Searches on Experiences with Locations

Hi team,

For a few of my accounts with locations I’ve seen searches for “phone”, “phone number”, or “hours”. Typically, as these queries do not indicate specific locations, no results appear. I think the best user experience would be to return similar results as a “locations near me” search.

Currently to mimic those results, I have added “phone” and “hours” as a keyword on every single location in a couple of my accounts. This approach is a bit flawed as you’ll have to remember to add those keywords on new locations, and could cause less relevant results to appear when someone does more specific related queries (e.g. “boston hours” or “boston phone”). The latter case isn’t a strong issue as boston would still appear first, just other locations would return below that otherwise wouldn’t appear without those keywords.

I think most accounts with locations would want this behavior by default so if there is some way to solve this without keywords, that would be ideal, and it likely could be helpful to implement this as a default behavior in accounts with locations.

Hi Johnathon,

Thank you for your requests here. I wanted to let you know about our new Ideas board. Ideas is a new feedback platform within Hitchhikers where users can submit product ideas or feature requests. I’d recommend moving each of these to Ideas so you can track statuses and comments from our Product team, and receive upvotes!

Lastly, please note that given the new Ideas forum to share requests, we will be deprecating this category of the Community by end of the month. Let me know if you have any further questions.


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Thanks Alyssa! This new platform sounds awesome - great IDEAS from the team!