I’m interested in adding quotation marks around some words in FAQs to clarify that they are special terms, e.g. What is “Ask”?. Will such special characters have a negative impact on search discoverability in Answers?
Hey Johnathan,
I’m pretty sure in most places where we tokenize (split) the input into words, the quotes shouldn’t matter. This is because our tokenizer will remove the punctuation and would include scenarios like nlp search and text search.
However, there are a few places where the string is treated as is or is just lower cased like with sorting on a field. In those scenarios, these quotes could potentially impact Search results in Answers.
Would it be an option to use a rich text field to emphasize certain words? We always remove the formatting from the content so it would never impact the search results. Thanks.
Deepak
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