๐Ÿ—“ May 25, 2021: Hitchhikers Office Hours

Add questions or topics below that you would like to have answered or discussed during this office hours session!

Thanks for joining Office Hours yesterday! We covered the following topics today:

Hereโ€™s the recording if you missed the live session:

@Leah_Miller โ€“ please see below for more information on the syncing of reviews on our platform:

Yextโ€™s Review Monitoring pulls in reviews from publishers in the Yext Knowledge Network. Most of our reviews get pulled into Yext in real time (the time displays in the Yext User Local Time), but the behavior differs by publisher, and you should wait up to 24 hours for them to appear in the platform.

  • Google: Reviews are pulled in real time via webhooks. An automated scan also runs weekly to cover any instances where the webhook may have failed.
  • Facebook: An automated scan also runs every 24 hours to cover any instances where the webhook may have failed.
  • Yelp: Depending on your Yelp package, Yext can pull in reviews in real-time, or we can kick off a reviews scan.

If you are seeing any delays beyond 24 hours, please reach out to Support via this form so we can investigate further and, if needed, kick off any additional scans for your account!