Review Generation - Module 8 - Module Assessment 500 error

aginsberg · August 24, 2020, 5:30pm

Hi All,

I’m working through the Review Generation module assessment. When going to the Reviews tab, I don’t see a sub-tab for ‘Generation’. Manually setting the url as https://sandbox.yext.com/s/2520667/reviews/generation leads to a 500 error. Any idea what could be causing this?

Ryann_Consalo · August 24, 2020, 5:54pm

I’m also getting the same error! When I click on the Review Generation link on the Account Settings page it is taking me to https://sandbox.yext.com/s/2520645/account/consumerfeedback

afarooque · August 24, 2020, 7:04pm

Hi both - thanks for raising these issues, we’ll look into it and report back!

afarooque · August 25, 2020, 6:50pm

Hi all,

Would you be able to confirm you can navigate to those pages now?

aginsberg · August 25, 2020, 7:08pm

Seems to be working now! Thanks!

Khari_Williams · August 25, 2020, 11:56pm

Hey Amani & Ginsberg,

I’m still having issues with reviews sending an email review to me with the desired settings. When using the review generation url in the platform as a backup, it hasn’t worked for me.

afarooque · August 26, 2020, 12:30am

Hi Khari,

We’re looking into this issue - you should be able to use the review generation URL to submit a review successfully, but we’re investigating why the email isn’t being sent. Will keep you updated!

aginsberg · August 26, 2020, 12:36pm

The first time I tried it, the email didn’t send. I was able to submit a review via the review generation URL, but that didn’t seem to count for the test case. I was able to restart the challenge sandbox environment and send the email though and was then able to complete the assessment.

Peter_Oliveira_Soens · May 27, 2021, 3:24pm

I am getting the same error. I tried with both the link in the email and the review generation url in the entity and they both gave the 500 error. I had to clear the cache to make the “Reviews” tab appear, but I am not sure if that has anything to do with this problem.

How should I go about solving this issue? I am immobilized until this is solved

Caroline_Gould · May 27, 2021, 7:34pm

Hi Peter,

Thanks for reaching out, and welcome to the Community!

I dug into this and I also encountered the same issue with the 500 error when I tried to access the URL. I escalated this issue to our engineering team, and I will let you know once I hear back and this is resolved so you can complete the challenge!

Caroline_Gould · May 27, 2021, 8:52pm

Hi Peter,

This is resolved now, so you should be able to access the Review Generation link! If anything else comes up, let us know.