Comments | Yext Hitchhikers Platform

The comments screen allows you to view, organize, and respond to comments made on your posts. You can get to the inbox by navigating to Social > Comments.

Currently, Facebook and Instagram comments will be actionable within the Comments screen inbox.

From this screen, you will see a list of all comments made to your posts on the left side. For comments in the list you will be able to preview the individual’s username, the location entity the post is associated with, which post the comment was made on, the date the comment was made, and the content of the comment.

From the list of comments on the left side of the screen, you can:

• Search for a comment based on its content
• Filter for comments based on created date, entity, publisher, status (read vs. unread), post source (external vs. internal), and comment ID.
• Hide and ununhide a comment rom the list AND on the live post itself
• Mark a comment as unread or read
  • There is a mark as unread/read icon in the top right corner of the comment’s preview. You can also mark them in bulk by selecting the checkbox next to the comment and clicking the “Mark as” button that appears on the bottom of the screen.
  • If a message is marked as unread, the text will appear bolded and the background will be white.
• Delete a comment from the list AND on the live post itself

When you click one of the messages from the list, you will see a preview of it on the right. At the top will be a preview of the post. If you click the … icon you can also opt to preview the post on the publisher’s site or the Social calendar. Note that you will only see the “View in Social Calendar” option only if the post that was commented on was created in Yext.

Once you scroll to the bottom, you will see all comments that have been made on the post. The comment selected from the inbox will be highlighted.

You can respond directly to the comment using the text box at the bottom and clicking Send. In the text box you have the option to use an AI generated response or a pre-configured text asset to make responding to comment quicker and more seamlessly. These buttons are on the bottom left of the box.

You can also choose to reply to other comments in the same thread by clicking “Reply” at the bottom of the comment. The “Replying to” above the text box will update to reference the proper username.

Reply to a Comment Using Text Assets

To select a pre-saved Text Asset to include in your response, you can click to Apply a Text Asset stored in the Asset library.

Generate a Comment Reply Using AI

You can generate a comment reply by using the Use AI to generate text button.

A text input will appear to the right of the button. This is where you can provide written instructions to inform how the reply should be structured. You can also select from prompt suggestions or other recently used prompts.

Once the response is generated, you will also be able to transform the text to do things like reword, translate, shorten, or change the tone of your comment.

Hiding Comments

You can hide comments on a post individually or in bulk.

Note that hidden comments will still be visible to the user who posted it, the page admin, and anyone else tagged in the comment.

You can hide most comments on Posts with the following exceptions:

• Comments made by the Page
• Comments made by the Page’s admins
• Comments made by the Page on a User’s Post. The Post is owned by the User.
• Comments made by any User on another User’s Post to the Page. The Post is owned by the User.
• Comments made by an Event creator. The Post is owned by the Event creator.
• Comments made by a Facebook Group. The Post is owned by the Group.
• Comments made by anyone on a review.

Hiding Comments

To hide a single comment, find the comment in the list on the left side of the screen and select the Hide Comment icon in the top right corner.

To hide comments in bulk, select the checkboxes next to comments and clicking the Hide Comments icon at the bottom of the screen.

Unhiding Comments

We have also added a filter for “Visibility” to allow you to filter comments by whether they are hidden or not hidden. By default, the list is filtered to only show “Not Hidden” comments.

If you are looking at hidden comments on this screen, you can unhide comments using the same two methods (individually and in bulk) but instead using the Unhide Comment icon.