<% user.full_name %>
<% util.level ? util.level.title : '' %>
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Points
<% user.points ? user.points.toLocaleString() : 0 %>
Badges
<% util.badgeCount %>
Streaks
Congratulations You've <% util.newestBadge.isCurriculum ? 'completed' : 'earned' %> the
<% util.newestBadge.title %> <% util.newestBadge.isCurriculum ? 'curriculum' : 'badge' %>!
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<% util.level ? util.level.title : '' %>
<% util.level ? util.level.points : '' %>
<% util.nextLevel ? util.nextLevel.title : '' %>
<% util.nextLevel ? util.nextLevel.points : '' %>
Level up! <% util.levelPointsRemaining %> points to go
Level up! <% util.levelPointsRemaining %> points to go
Badges
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<% util.expandBadges ? 'Less' : 'More' %>
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Guide
Zendesk Integration with Yext Chat
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Introduction
Introduction
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Completed 1
Step 1
Create a Conversation Integration in Zendesk
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Step 2
Create a Yext Chat Goal to Trigger Live-Agent Handoff
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Step 3
Provide Zendesk Webhook Credentials
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Step 4
Conditional Handoff Features (Optional)
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Next Steps
Reviewing Agent Handoff Requests in the Response Logs
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Introduction | Yext Hitchhikers Platform

Zendesk Integration with Yext Chat enables live-agent handoff with the Zendesk Support workspace. This integration utilizes the Zendesk Web Widget for its user interface, while Yext Chat powers the chatbot functionalities. Users engage with the Yext Chat bot for initial support, and the chatbot seamlessly connects them to a live agent upon request and agent availability.

Zendesk Live Agent Bot Responses

How does it work?

This integration relies on Switchboard API from Sunshine Conversations to facilitate message routing between the user, Zendesk Workspace and Yext Chat.

Feedback
<% elem.innerText %>