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Guide
Zendesk Integration with Yext Chat
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Introduction
Introduction
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Completed 1
Step 1
Create a Conversation Integration in Zendesk
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Step 2
Create a Yext Chat Goal to Trigger Live-Agent Handoff
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Step 3
Provide Zendesk Webhook Credentials
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Step 4
Conditional Handoff Features (Optional)
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Next Steps
Reviewing Agent Handoff Requests in the Response Logs
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Step 1: Create a Conversation Integration in Zendesk

  1. In the Zendesk Admin Center, create a Conversations Integration. This webhook allows Yext Chat bot to listen to events from the switchboard API.

  2. Set the newly created conversation integration as the default integration in the switchboard so that the Yext Chat bot can provide immediate assistance at the start of a conversation.

Zendesk Create Integration page

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