<% user.full_name %>
<% util.level ? util.level.title : '' %>
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<% user.points ? user.points.toLocaleString() : 0 %>
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<% util.badgeCount %>
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Congratulations You've <% util.newestBadge.isCurriculum ? 'completed' : 'earned' %> the
<% util.newestBadge.title %> <% util.newestBadge.isCurriculum ? 'curriculum' : 'badge' %>!
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<% util.level ? util.level.title : '' %>
<% util.level ? util.level.points : '' %>
<% util.nextLevel ? util.nextLevel.title : '' %>
<% util.nextLevel ? util.nextLevel.points : '' %>
Level up! <% util.levelPointsRemaining %> points to go
Level up! <% util.levelPointsRemaining %> points to go
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<% util.expandBadges ? 'Less' : 'More' %>
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Guide
Zendesk Integration with Yext Chat
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Introduction
Introduction
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Completed 1
Step 1
Create a Conversation Integration in Zendesk
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Completed 2
Step 2
Create a Yext Chat Goal to Trigger Live-Agent Handoff
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Step 3
Provide Zendesk Webhook Credentials
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Step 4
Conditional Handoff Features (Optional)
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Next Steps
Reviewing Agent Handoff Requests in the Response Logs
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Step 3: Provide Zendesk Webhook Credentials

  1. On the General Settings screen, select Zendesk in the dropdown of the Third Party Integrations field.

  2. Provide your Zendesk webhook credentials in the required fields that appear below. When the chatbot reaches a handoff step while executing the goal based on a user’s message, it will transition control to Zendesk to connect the user with a live agent.

General settings third-part integration fields

Feedback
<% elem.innerText %>