<% user.full_name %>
<% util.level ? util.level.title : '' %>
Explorer Pioneer Apollo Viking Voyager Pathfinder Orion
Points
<% user.points ? user.points.toLocaleString() : 0 %>
Badges
<% util.badgeCount %>
Streaks
Congratulations You've <% util.newestBadge.isCurriculum ? 'completed' : 'earned' %> the
<% util.newestBadge.title %> <% util.newestBadge.isCurriculum ? 'curriculum' : 'badge' %>!
previous
next
Share to Social Media
Linked In Facebook
Status
<% util.level ? util.level.title : '' %>
<% util.level ? util.level.points : '' %>
<% util.nextLevel ? util.nextLevel.title : '' %>
<% util.nextLevel ? util.nextLevel.points : '' %>
Level up! <% util.levelPointsRemaining %> points to go
Level up! <% util.levelPointsRemaining %> points to go
Badges
Completed Hitchhikers Track Completed Knowledge Graph Track Completed Pages Track Completed Search Backend Track Completed Search Frontend Theme Track Completed Search UI React Track Completed Solution Templates and the Admin Console Track Completed Technical Skills Track Completed Platform Basics Track Completed Listings Track Completed Reviews Track Completed Industry Overview Track Completed Analytics Track Completed Industry Overview & Product Basics Track Completed Multi-Language Experiences Track Completed Chat Track
<% util.expandBadges ? 'Less' : 'More' %>
Playground Accounts
New +
No Playground Accounts
Create Playground +
View Profile
Log Out loading
Mission Complete! 🚀
Congratulations, you’ve completed your first module!

We hope you enjoy exploring the rest of the site. Please don’t forget to leave us feedback - we are constantly looking to improve. Happy Hitchhiking!
Home
Welcome to Hitchhikers! 👋
To learn more about the platform we encourage you to get started by completing the Hitchhikers Program Track and earning your first badge!
Start Here
Close notification
Guide
Zendesk Integration with Yext Chat
Arrow Back
Completed
Introduction
Introduction
completed
Completed 1
Step 1
Create a Conversation Integration in Zendesk
completed
Completed 2
Step 2
Create a Yext Chat Goal to Trigger Live-Agent Handoff
completed
Completed 3
Step 3
Provide Zendesk Webhook Credentials
completed
Completed 4
Step 4
Conditional Handoff Features (Optional)
completed
Next Steps
Reviewing Agent Handoff Requests in the Response Logs
completed
home

Step 4: Conditional Handoff Features (Optional)

Zendesk integration with Yext Chat also supports conditional live-agent handoff based on the business schedule set in Zendesk. This ensures that the chatbot initiates the handoff process and queues a request in Zendesk only during business hours, excluding holidays.

To enable this:

  1. You can configure this feature by providing Zendesk API Authentication credentials on the General Settings page. This enables the chat bot to interact with the Zendesk Schedule API. Zendesk API Auth field in general settings

  2. In the agent handoff instruction, specify the target schedule name to enforce. You can find this in the Zendesk Admin Center in the Schedules section. Zendesk Schedules screen

  3. Optionally, provide instructions on how to respond to the user if the handoff is not possible due to it being outside of business hours. Live agent no handoff instructions

<% elem.innerText %>