<% user.full_name %>
<% util.level ? util.level.title : '' %>
Explorer Pioneer Apollo Viking Voyager Pathfinder Orion
Points
<% user.points ? user.points.toLocaleString() : 0 %>
Badges
<% util.badgeCount %>
Streaks
Congratulations You've <% util.newestBadge.isCurriculum ? 'completed' : 'earned' %> the
<% util.newestBadge.title %> <% util.newestBadge.isCurriculum ? 'curriculum' : 'badge' %>!
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<% util.level ? util.level.title : '' %>
<% util.level ? util.level.points : '' %>
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Level up! <% util.levelPointsRemaining %> points to go
Level up! <% util.levelPointsRemaining %> points to go
Badges
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<% util.expandBadges ? 'Less' : 'More' %>
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We hope you enjoy exploring the rest of the site. Please don’t forget to leave us feedback - we are constantly looking to improve. Happy Hitchhiking!
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Guide
Get Started with Review Generation
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Introduction
Introduction
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Completed 1
Step 1
Assign Licenses to Entities
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Step 2
Specify Sites to Collect Reviews on
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Step 3
Set Up Templates
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Step 4
Send Invites
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Step 5
Monitor Metrics and Optimize Strategy
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Step 6
(Optional) Publish Reviews to your Site
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Introduction | Yext Hitchhikers Platform

After monitoring and response, the next step to creating a great reviews management program is proactively asking for feedback. Review Generation allows you to reach out to your customers to request authentic first-party and third-party reviews for most publishers other than Yelp. You can add first-party reviews to your website to enhance your website experience. Third-party reviews will be added to the publisher site the review is requested for, such as Google or Facebook.

Generating reviews helps you cast a wider net and reach out to all of your customers for feedback. Increasing your review volume can have significant benefits, such as an increased click-through rate and higher ranking in Google. Additionally, generated reviews on average have a higher star rating than organic reviews.

This guide will walk you through the steps to set up review generation. At a high level, this looks like:

  1. Assign licenses to entities. To generate reviews, each entity will need an assigned license from the Ultimate package or Review Generation add-on.
  2. Specify which sites to collect reviews on by setting up the review balancing algorithm. We recommend prioritizing Google reviews, but you can decide what this means for your brand.
    • If you want to publish reviews to your website, you can generate first-party reviews.
    • Optionally adjust other review generation settings.
  3. Set up templates. Choose built-in templates or customize your own. There’s a default template if you want to skip this step and speed up the process.
  4. Send invitations. Invite everyone you have collected an email or phone number from to write a review. Display QR codes in stores and on receipts to reach those you don’t have an email or phone number from. The wider a net you can cast, the better your chances of collecting a true average rating.
  5. Monitor metrics. Adjust and optimize your review generation strategy based on what you find.
  6. (Optional) Publish reviews on your site. We recommend publishing generated first-party reviews on your site, as they won’t be published elsewhere.

If you’re trying to get up and running as quickly as possible, you just need to do steps 1: assign licenses to entities, 2: specify the review balancing algorithm, and 4: send invitations.

Let’s get started!

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