Introduction | Yext Hitchhikers Platform

Many businesses are increasingly using service areas staffed by remote agents to deliver services to their customers. In the Knowledge Graph, you can customize entity types to display your remote agents that serve a designated service area, without having to specify a physical location. These service area-only entities can be geocoded just like physical addresses, and displayed with pins on a map that can be seen on listings and search results across the Publisher Network.

In this guide, you will:

  • Customize your own entity type for your service area-only location or agent
  • Define service areas for your entities
  • Learn next steps for including your new entity types in Yext Listings and Search experiences