<% user.full_name %>
<% util.level ? util.level.title : '' %>
Explorer Pioneer Apollo Viking Voyager Pathfinder Orion
Points
<% user.points ? user.points.toLocaleString() : 0 %>
Badges
<% util.badgeCount %>
Streaks
Congratulations You've <% util.newestBadge.isCurriculum ? 'completed' : 'earned' %> the
<% util.newestBadge.title %> <% util.newestBadge.isCurriculum ? 'curriculum' : 'badge' %>!
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<% util.level ? util.level.title : '' %>
<% util.level ? util.level.points : '' %>
<% util.nextLevel ? util.nextLevel.title : '' %>
<% util.nextLevel ? util.nextLevel.points : '' %>
Level up! <% util.levelPointsRemaining %> points to go
Level up! <% util.levelPointsRemaining %> points to go
Badges
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<% util.expandBadges ? 'Less' : 'More' %>
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Guide
Set Up Automatic Review Response
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Introduction
Introduction
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Step 1
Set Up Workflow Rules
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Step 2
(Optional) Migrate from App to In-Platform
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Introduction | Yext Hitchhikers Platform

Automatic Review Response allows businesses to configure automatic replies to reviews based on basic criteria, such as the minimum star rating and whether or not the review includes any content. Using automatic responses for new reviews can be helpful for businesses as it allows them to quickly acknowledge and respond to customer feedback.

This guide walks you through how to set up automatic review responses in your account.

Process Overview

To set up automatic responses for reviews, you’ll create workflow rules that check incoming reviews for specified criteria. If the review is a match, it will automatically get a response with the text asset you specify. If you include multiple text assets, one will be chosen at random for a response. This way, your responses will be diversified and appear more natural.

Which Step Do I Follow?

If you are currently using the Automatic Review Response app in your account, follow step 2 of this guide (skip step 1) to walk through how to migrate into the new, in-platform version of Automatic Review Response. We recommend you migrate to the in-platform version to utilize new features, such as support for embedded fields, and updates moving forward. Yext will no longer provide support for the app.

If you are not currently using the Automatic Review Response app in your account, you can set up Automatic Review Response directly in the platform following step 1. You may skip step 2.

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