Content Suggestions and Approvals | Yext Hitchhikers Platform

What You’ll Learn

In this section, you will learn:

• What content suggestions are
• Where to view and manage them in Yext
• Where content suggestions can come from
• What actions you can take on suggestions

Overview

The Suggestions feature provides suggested edits from external sources like Google and Facebook (if you use Yext Listings) as well as your own users. Reviewing suggested edits from all sources in one place will allow you to compare edits and choose any that you would like to save.

Suggestions Use Cases

Suggestions are great if you want to empower more users in your account to add data, but at low-risk.

Here are some of the most common use cases:

• Professionals - If you have professionals, like doctors, insurance agents, or wealth advisors, it’s great to give them access to the platform so that they can make the content personal to them and their clients.

• Compliance heavy industries - If you’re in a highly regulated industry like healthcare or financial services

• Local photos - If you want to crowdsource local photos like storefront photos or event photos

Viewing Suggestions

You can see suggestions from both Users and Publishers in Knowledge Graph > Suggestions.

When a suggested edit is created, it enters the Suggestions system while it waits for review. Until it is actually approved, the edit is not applied to the entity and it is not published anywhere publicly.

A user can take action on suggestions for any fields or entities that they have permission to edit, as long as the suggestion is Unassigned or is assigned to a User Group that the user is a part of.

Reviewing suggestions

When a user reviews a suggestion, they have a few options:

• They can approve a suggestion.
• They can reject a suggestion.
• They can assign or reassign the suggestion to a user or User Group.

Keep Learning

For detailed steps on taking action on content suggestions, see the Review and Take Action on Content Suggestions help article.

For more information on enabling Suggestions settings in your account, see the Manage Suggestions Settings help article.

For more on user permissions and user groups, see the Users module in the Platform Basics track.