<% user.full_name %>
<% util.level ? util.level.title : '' %>
Explorer Pioneer Apollo Viking Voyager Pathfinder Orion
Points
<% user.points ? user.points.toLocaleString() : 0 %>
Badges
<% util.badgeCount %>
Streaks
Congratulations You've <% util.newestBadge.isCurriculum ? 'completed' : 'earned' %> the
<% util.newestBadge.title %> <% util.newestBadge.isCurriculum ? 'curriculum' : 'badge' %>!
previous
next
Share to Social Media
Linked In Facebook
Status
<% util.level ? util.level.title : '' %>
<% util.level ? util.level.points : '' %>
<% util.nextLevel ? util.nextLevel.title : '' %>
<% util.nextLevel ? util.nextLevel.points : '' %>
Level up! <% util.levelPointsRemaining %> points to go
Level up! <% util.levelPointsRemaining %> points to go
Badges
Completed Hitchhikers Track Completed Content Track Completed Pages Track Completed Page Builder Track Completed Search Backend Track Completed Search Frontend Theme Track Completed Search UI React Track Completed Solution Templates and the Admin Console Track Completed Technical Skills Track Completed Platform Basics Track Completed Listings Track Completed Reviews Track Completed Industry Overview Track Completed Analytics Track Completed Industry Overview & Product Basics Track Completed Multi-Language Experiences Track Completed Chat Track
<% util.expandBadges ? 'Less' : 'More' %>
Playground Accounts
New +
No Playground Accounts
Create Playground +
View Profile
Log Out loading
Mission Complete! 🚀
Congratulations, you’ve completed your first module!

We hope you enjoy exploring the rest of the site. Please don’t forget to leave us feedback - we are constantly looking to improve. Happy Hitchhiking!
Home
Welcome to Hitchhikers! 👋
To learn more about the platform we encourage you to get started by completing the Hitchhikers Program Track and earning your first badge!
Start Here
Close notification
Review Response
Arrow Back
Unit 1
How Yext Helps You Optimize Your Review Response
completed
Unit 2
Yext's In-Platform Review Response Functionality
completed
Unit 3
Additional Yext Review Response Capabilities
completed
Unit 4
Review Response Best Practices
completed
assessment assessment
Module Assessment
completed completed
home

Module Assessment | Yext Hitchhikers Platform

loading
You must include a first name and last name in your profile to create challenge environments.

Background

Marty Morris (the Turtlehead CEO and Founder) does not totally understand review response and the value it has, but you know that Turtlehead Tacos would significantly benefit from responding to reviews with Yext, especially with the initiative around improving the in-restaurant experience. You want to show him what this looks like to get approval to move forward with a larger reviews initiative.

You decide to respond to a couple reviews to show Marty in your next sync.

Your Challenge

  1. On the Entities screen in Content, filter to the entities with the label “Reviews Challenge” (should be 5 restaurant entities).

  2. Select the 5 entities and click on More Actions > Add Services.

  3. Go through the Add Services flow to add Reviews service to your account. You must have Reviews licenses assigned in order to use Reviews features.

    • In Product Selection, choose Subscriptions and click Continue
    • Check off the box next to the License Pack in the account and click Continue
    • Review the Summary to make sure you are assigning the license pack to 5 entities and click Submit
    • Click Return to Content

  4. If you don’t see “Reviews” in the navigation bar, go to Account Settings > Personal Settings and click on the Clear Cache button in the top right of the screen.

  5. Navigate to Reviews > Monitoring and click Create Sample Reviews. This is going to generate reviews for you to use for this challenge. Wait for a success message before proceeding and keep in mind you may need to refresh the page after it is successful.

  6. Respond to 2 reviews of your choice:

    • Respond to a 1-star review using reviews best practices you’ve learned (remember, hug your haters by addressing the complaint and try to win them back!)
    • Respond to a 5-star review using reviews best practices you’ve learned (remember, fire up your fans and keep them coming back for more!)
Module Assessment
+<% util.points %> points
loading
Weekly Challenge Streak Weekly Challenge Streak: <% util.streakWeekly %>
You must include a first name and last name in your profile to create challenge environments.
Challenge account expires in <% util.expirationHours > 24 ? Math.round((util.expirationHours * 1.0) / 24) : util.expirationHours %> <% util.expirationHours > 24 ? (Math.round((util.expirationHours * 1.0) / 24) == 1 ? 'day' : 'days') : (util.expirationHours == 1 ? 'hour' : 'hours') %>.
Challenge account has expired. Please create a new account.
Report Card
Respond to at least two reviews
Previous Submissions
Attempt #<% submission.attemptNumber %>
<% submission.date %>
Score: <% submission.numericScore %>
Pending
<% elem.innerText %>