Data Model Example - Healthcare | Yext Hitchhikers Platform

What You’ll Learn

In this section, you will learn:

• Common entity types used in Healthcare data model
• How data is modeled in example scenarios

Common Entity Types in Healthcare

There are a lot of types that are common in healthcare accounts, this includes:

• Healthcare Professionals - this can be used for Doctors, Nurses or other medical professionals that you want to store or sync
• Healthcare Facilities - this can be used for Hospitals, Urgent Cares, Specialized Departments, or other facilities that employ Healthcare Professionals
• Jobs - this can be used for available or featured jobs at Healthcare facilities or at corporate offices
• FAQs - this can be used to store common patient or visitor questions and answers to help cut down on support costs and improve patient experience
• Events - this can be used for any events or classes that a health system provides
• Specialties (Custom) - many healthcare customers choose to create a custom type for Specialties if they want to have landing Pages or Result cards in Search for the Specialties of their healthcare professionals (e.g., Cardiology or Dermatology)
• Conditions (Custom) - many healthcare customers choose to create a custom type for Conditions if they want to have landing Pages or Result cards in Search for common conditions their healthcare professionals treat (e.g., Knee Pain or Melanoma)
• Procedures (Custom) - many healthcare customers choose to create a custom type for Procedures if they want to have landing Pages or Result cards in Search for common procedures their healthcare professionals perform (e.g., Appendectomy or Mohs Surgery)

Example Scenario

A healthcare system wants to:

• List their Doctors, Hospitals, Urgent Cares, and Departments
• Build pages for Doctors, Nurses, Urgent Cares, and Specialties. They want FAQs to appear on the pages for Urgent Cares & Specialties but they do not want standalone FAQ pages.
• Feature Doctors, Nurses, Hospitals, Urgent Cares, Departments, Patient Stories, Specialties and select Procedures performed in Search. They do not want FAQs in Search.

We would model their account with:

Built-in:

• Healthcare Professional (Doctors, Nurses)
• Healthcare Facility (Hospitals, Urgent Cares, Departments) (with FAQ field)

Custom

• Specialty (with FAQ field)
• Procedure
• Patient Story

Here’s what their graph might look like: