One of my clients will regularly link to the Answers experience from their corporate site, and often will point to pre-filtered queries using query parameters. One of their filtering options, though, is set up as a facet and they noted that pointing to the Answers experience with that Facets.filterbox parameter set checked the box on the front-end but didn’t actually filter the results. Is there something else that they need to include in order to achieve the desired end-state here?
We have a new feature coming up that will allow you to apply filters using the URL. Look for it in the General Availability of our Spring '21 Release, coming soon!
For now, there are two options your client can use:
Make the field a static filter. Pre-filtering would then work, but you lose the count on the facet
Point to a query string that applies an NLP Filter. Note that data changes in the Knowledge Graph may cause a different filter to be applied. It would look something like: https://yourbrand.com/answers/?query=Free+Trial+of+Yext+Answers, where you could substitute Free+Trial+of+Yext+Answers with the desired query.
Hi Sunil! With the release of the Answers Search UI 1.8, applied filters from the URL is now available. We’d love for you to try it out and let us know how it works for you
