Knowledge Tags multiple FAQ schema fails Google Rich Results

Bug Reporting
1

I am attempting to use knowledge tags to add several FAQs to a page. I would of course want the page to contain schema markup that is compatible with Google’s Rich Results.

When I link a single FAQ entity using knowledge tags, the page is eligible for Rich Results. With multiple FAQs, the page fails Rich Results tests. (I am using https://search.google.com/test/rich-results to test eligibility.) This does not necessarily occur for other entity types, eg. when adding multiple Locations via Knowledge Tags, I have eligible schema.

Here is example HTML that I have been using to test (with account_id and key redacted):


<html>

<head>
    <script async
        src="https://knowledgetags.yextpages.net/embed?key=[[REDACTED]]&account_id=[[REDACTED]]&entity_id=FAQ-1&entity_id=FAQ-2&locale=en"
        type="text/javascript"></script>
</head>

<body>

    <h1>FAQs</h1>

    <div>
        <h2><span data-yext-field="question" data-yext-id="FAQ-1">loading...</span></h2>
        <p><span data-yext-field="answer" data-yext-id="FAQ-1">loading...</span></p>
    </div>

    <div>
        <h2><span data-yext-field="question" data-yext-id="FAQ-2">loading...</span></h2>
        <p><span data-yext-field="answer" data-yext-id="FAQ-2">loading...</span></p>
    </div>

</body>

</html>

This gives a failed result, as seen here:

image
image745×630 26.5 KB

Checking the resulting schema, linking multiple FAQs results in multiple FAQPage types being added to the page - each with a single question - where instead there should be one FAQPage with multiple Questions. Viewing the “Customize Schema.org Markup” option for FAQs confirms this, as I see the following, even in a brand-new sandbox environment in Hitchhikers, using default FAQ Entity types:

{
  "@context": "https://schema.org",
  "@type": "FAQPage",
  "mainEntity": [
    {
      "@type": "Question",
      "acceptedAnswer": {
        "@type": "Answer",
        "text": "$answer"
      },
      "name": "$name"
    }
  ],
  "url": "$landingPageUrl"
}

How should I go about linking multiple FAQs using knowledge tags? I could theorectically customize the schema and remove the FAQPage type and mainEntity, eg.

{
    "@context": "https://schema.org",
    "@type": "Question",
    "acceptedAnswer": {
        "@type": "Answer",
        "text": "$answer"
    },
    "name": "$name"
    "url": "$landingPageUrl"
}

If I were to do this, however, how would I then enclose the Questions in a single FAQPage object?

Thank you for your assistance.

2

Hi @Jonathan_Wideman ,

I am looking into this and will get back to you shortly.