Salesforce Yext Experience Cloud Error

Hi,
I am trying to follow the articles to install Yext Search in Experience Cloud support site and got this error. I am not sure what to do. I sent help to Yext support as well but still getting error after their recommendations.

2022-06-14_13-24-17

Hi Barb,

I just reached out via email to get this straightened out!

Best,
Henry

Hi Henry,
I responded to the ticket. I am avail at 4 pm later and would love to chat with you!
I appreciate your help with this.

I can send you a zoom or if you prefer to use your own, pls let me know.