Syncing Client Google Tag Manager (GTM) to Answers

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1

Hi,

When syncing a client’s Google Tag Manager to Yext, I was under the impression that all we needed to add was the client’s GTM ID in the global_config.json file. However, this doesn’t seem to be firing/working as expected.

Is there a step I’m missing here? If not, what is the best way to troubleshoot and fix? Any help would be greatly appreciated.

Thanks so much!
Brad

2

Hey Brad! Can you send a screenshot of your code?

3

Hi,

is there any update about this topic? I would be interested to know how to track events in answers using GTM.

Thanks!

4

Hi @Alessandro_Cosci - we have a built-in and easy-to-use mechanism to add GTM to your Answers pages. All you’ll need is to provide both your Google Tag Manager Name and your Google Tag Manager ID within the Answers Jambo repository. More info is available at this unit: Global Settings & Locale Configuration | Hitchhikers