Unable to Reset Password for HH

A client tried to reset their password for Hitchhikers but it returned a “no user found with that email, password incorrect” error as shown below:

hh error

They then tried to re-register but it flags that there is an existing user already registered for the platform with the email. How can they re-gain their access to their Hitchhikers account?

Hi Ashna,

Just confirming this was likely due to a space after your email. We will work on adding a fix for this to remove spacing going forward but glad this is resolved.