<% user.full_name %>
<% util.level ? util.level.title : '' %>
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<% user.points ? user.points.toLocaleString() : 0 %>
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<% util.badgeCount %>
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Congratulations You've <% util.newestBadge.isCurriculum ? 'completed' : 'earned' %> the
<% util.newestBadge.title %> <% util.newestBadge.isCurriculum ? 'curriculum' : 'badge' %>!
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<% util.level ? util.level.title : '' %>
<% util.level ? util.level.points : '' %>
<% util.nextLevel ? util.nextLevel.title : '' %>
<% util.nextLevel ? util.nextLevel.points : '' %>
Level up! <% util.levelPointsRemaining %> points to go
Level up! <% util.levelPointsRemaining %> points to go
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<% util.expandBadges ? 'Less' : 'More' %>
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Guide
Zendesk Integration with Yext Chat
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Introduction
Introduction
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Completed 1
Step 1
Create a Conversation Integration in Zendesk
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Step 2
Create a Yext Chat Goal to Trigger Live-Agent Handoff
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Step 3
Provide Zendesk Webhook Credentials
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Step 4
Conditional Handoff Features (Optional)
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Next Steps
Reviewing Agent Handoff Requests in the Response Logs
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Reviewing Agent Handoff Requests in the Response Logs | Yext Hitchhikers Platform

The logs are processed and displayed in a similar fashion across all channels for Yext Chat. Channels refer to the different platforms through which chats are conducted, such as default (i.e. messages directly through the Yext Chat API or via the Yext Chat SDK and script tag), Zendesk, and Slack.

To view response logs specific to the Zendesk integration, go to the Response Logs page, click on the “Channel” filter, and select the “zendesk” option.

To learn more about response logs, see the Chat Response Logs training unit

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<% elem.innerText %>