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Introduction| Hitchhikers Platform

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Prerequisites
This guide assumes that you have created an Answers Experience and are ready to take it live on your website. If you have not, we recommend reading our Answers - Quick Start Your Experience Guide.

With the rise of GDPR, more attention is being given to internet privacy. This makes it increasingly important to be in control of what user information is being tracked across your site. This guide will walk through how to configure and control the tracking of sessions and clicks within your Answers experience.

A session is a set of interactions taken by a user within a given time frame. In the context of Answers, a user can perform multiple searches and clicks within a single session.

Session-related information can be stored in multiple ways including session storage, local storage and session cookies. In Answers, session information is stored primarily using session storage, with session cookies used as a fallback when necessary.

While using session storage, a single session lasts as long as the browser is open. The unique session will persist through page reloads and restores. Opening a page in a new tab or window will create a new session.

By adjusting your session and click tracking configuration, you are able to make your Answers experience “fully anonymous”, not storing any data until a user gives explicit consent to do so.

Typically we’d expect you to toggle both session and click tracking in tandem, however they operate separately and it is possible to do one without the other.

In this guide we will review how to:

  • Set the default behavior for both session and click tracking
  • Toggle each feature dynamically
  • Test your configuration using browser tools and platform analytics
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