<% user.full_name %>
<% util.level ? util.level.title : '' %>
Explorer Pioneer Apollo Viking Voyager Pathfinder Orion
Points
<% user.points ? user.points.toLocaleString() : 0 %>
Badges
<% util.badgeCount %>
Streaks
Congratulations You've <% util.newestBadge.isCurriculum ? 'completed' : 'earned' %> the
<% util.newestBadge.title %> <% util.newestBadge.isCurriculum ? 'curriculum' : 'badge' %>!
previous
next
Share to Social Media
Linked In Facebook
Status
<% util.level ? util.level.title : '' %>
<% util.level ? util.level.points : '' %>
<% util.nextLevel ? util.nextLevel.title : '' %>
<% util.nextLevel ? util.nextLevel.points : '' %>
Level up! <% util.levelPointsRemaining %> points to go
Level up! <% util.levelPointsRemaining %> points to go
Badges
Completed Hitchhikers Track Completed Content Track Completed Pages Track Completed Page Builder Track Completed Search Backend Track Completed Search Frontend Theme Track Completed Search UI React Track Completed Solution Templates and the Admin Console Track Completed Technical Skills Track Completed Platform Basics Track Completed Listings Track Completed Reviews Track Completed Industry Overview Track Completed Analytics Track Completed Industry Overview & Product Basics Track Completed Multi-Language Experiences Track Completed Chat Track
<% util.expandBadges ? 'Less' : 'More' %>
Playground Accounts
New +
No Playground Accounts
Create Playground +
View Profile
Log Out loading
Mission Complete! 🚀
Congratulations, you’ve completed your first module!

We hope you enjoy exploring the rest of the site. Please don’t forget to leave us feedback - we are constantly looking to improve. Happy Hitchhiking!
Home
Welcome to Hitchhikers! 👋
To learn more about the platform we encourage you to get started by completing the Hitchhikers Program Track and earning your first badge!
Start Here
Close notification
Guide
Install Salesforce Service Cloud Reviews App
Arrow Back
Completed
Introduction
Introduction
completed
Completed 1
Step 1
Install App
completed
home

Introduction | Yext Hitchhikers Platform

Introduction

Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support, built on Salesforce Customer 360. With Service Cloud, you can automate service processes, streamline workflows, and surface key articles, topics, and experts to transform the agent experience. Connecting one-to-one with every customer, across multiple channels and on any device, was never easier.

The Salesforce Service Cloud for Reviews app enables you to optimize your customer support by automatically generating Service Cloud Cases based on the reviews that you receive in Yext. Now your team can conveniently monitor both support requests and reviews in the same platform and be notified whenever a review matches the criteria you have configured. Furthermore, businesses using Yext Review Response can also respond to reviews directly from within Service Cloud!

Once configured, the Salesforce Service Cloud for Reviews App can:

  • Automatically create a new case in Salesforce Service Cloud for each new review in Yext that fits the configured workflows.
  • Populate case fields in Salesforce with information related to the review including the name and email of the reviewer and information about the associated location being reviewed.
  • Empower an agent to send a review response in Yext by creating a case comment directly in Salesforce Service Cloud.
  • Send updates to the corresponding case each time a review is updated, deleted or responded to.

This guide will walk you through the steps to install and configure the Salesforce Service Cloud for Reviews App with Yext.

<% elem.innerText %>