Action - Return No Results | Yext Hitchhikers Platform

What You’ll Learn

In this section, you will learn:

How to structure the Return No Results action
Example for Return No Results action

Action Structure

The Return No Result action has the following structure:

The verticals property should be the list of verticals that should return no results

Key	Type	Example
verticals	Array of strings	[“jobs”, “faqs”]

Using the UI

When you select Return No Results as a query rule action in the UI, you can select the vertical(s) to return no results from the dropdown.

Return No Results action

Config Structure

"actions": [
        {
          "actionType": "RETURN_NO_RESULTS",
          "verticals": ["jobs"]
        }
      ]
    }

No Results Example

For a query like the below, we may want to avoid returning results for Jobs if someone searches for “Executive Chef” - Turtlehead Tacos won’t be replacing their executive chef anytime soon! Without any changes, both FAQs and Jobs would return for a query like “Who is your executive chef?”.

Exec Chef Search without Rule

To suppress Jobs results for queries like these, we’ll:

Check if the search term contains Executive Chef
Return no results for the ‘jobs’ vertical

Below is how we would set up this query rule in the JSON editor, but you can also use the UI.

{
	 "criteria": {
        "searchTermContains": [
          "executive chef"
        ]
      },
      "actions": [
        {
          "actionType": "RETURN_NO_RESULTS",
          "verticals": ["jobs"]
        }
      ]
    }

After this rule is applied, only the FAQ will be returned as a result.

Exec Chef Search with Rule

unit Quiz

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Question 1 of 2

How many inputs are required for the Return No Results action?

Question 2 of 2

Which of the following is a good use case for the Return No Results action?

Turtlehead Tacos wants the Jobs vertical to return only for the query “available jobs”

Turtlehead Tacos wants the Jobs vertical to not be returned for queries including “head chef”

Turtlehead Tacos wants the Jobs vertical to be returned without the “head chef” entity included

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