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Use Cases for Query Rules| Hitchhikers Platform

What You’ll Learn

In this section, you will learn:

  • Different scenarios where Query Rules might be useful
  • Ideas for the combinations of criteria and actions you can use

As you can imagine, there are many different applications to use these super flexible criteria and actions to get the results best suited for your users. Take a look at some examples!

Examples

A retailer specifies that, if a new user is searching on the site, the results returned display “Products” at the top of the page.

  • Criteria: Context
  • Action: Boost Vertical

A real estate group wants to roll out a series of Answers experiences across hundreds of microsites, where each microsite returns results for only entities related to a specific property.

  • Criteria: Referrer Page URL
  • Action: Add Filter

A bank restricts the results depending on the role of the logged in user.

  • Criteria: Context
  • Action: Add Filter

To reduce strain on their call center, an insurance firm boosts the results for “Live Chat” if a customer searches for “call customer support.”

  • Criteria: Search Term Matches
  • Action: Boost Entities

To reduce membership cancellations, a gym boosts the results for “Freeze or downgrade Membership” if a customer searches for anything that contains the words “cancel membership”.

  • Criteria: Search Term Contains
  • Action: Boost Entities

Have another great use case? We’d love to hear it - let us know in the community!

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