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Force Sync a Listing| Hitchhikers Platform

What You’ll Learn

In this section, you will learn:

  • What it means to Force Sync
  • How to Force Sync a listing

Force Sync your Listing

If you ever want to resend your data to a publisher without making any updates to the Knowledge Graph, you can use the Force Sync feature.

All you need to do is select the Listing or Listings that you want to Force Sync.

To do this, click on the Locations or Events sub-tab, select Listings tab and click on the Select Action button, then select Force Sync from the drop-down menu. You can also Force Sync on Listings by clicking on the drop-down arrow next to View Listing and clicking Force Sync.

force sync process

Once you click Force Sync, our system grabs the data as it lives in Yext to send the comprehensive profile to the publisher which will skip over the Update Router and go directly to the Publisher Exporter for the listing selected.

diagram of force sync process

Limitations of Force Sync

The Force Sync feature is very handy, but this functionality does not replace the sync that Yext has with each publisher. We will still continue to send any updates as updates occur in the Knowledge Graph.

There are a few limitations of Force Sync:

  • You can only hit this 3 times per publisher per day, as we don’t want to spam our publisher’s systems. If for any reason you would need to do this more than 3 times (for reasons unimaginable), please contact Support.
  • Force Sync is only available for Dual-Sync publishers
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