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Common Google My Business Listing Troubleshooting| Hitchhikers Platform

What You’ll Learn

In this section, you will learn:

  • Common Unavailable Reasons on Google
  • How to resolve them

Overview

After you have connected your Google account with Yext, you may encounter some Google Listings display as Unavailable.

As we outlined in the Listing Statuses module, Unavailable reasons can occur for a variety of reasons, but the most important thing to keep in mind is that the Yext platform will always indicate that a listing is unavailable, as well as the associated reason why the listing is unavailable. For example:

gmb unavailable reason

Common Unavailable Reasons and How to Resolve

Example 1:

Unavailable Reason: Please link an account on the Linked Accounts page.

To Resolve: Navigate to the Linked Accounts section of Accounts Settings and make sure your Google My Business account is linked with Yext. Once your account is linked, make sure the linked account has been assigned to the entity.

  1. For the desired entity, click Internal Use Only in the left sidebar.
  2. Click on the Linked Account field and confirm or adjust the account next to Google My Business.
  3. Click Save.

Example 2:

Unavailable Reason: Google My Business has notified us this location needs re-verification and is not eligible for updates at this time.

To Resolve: Follow the steps to request verification of your location. You can either visit the How to verify your Google My Business listing article in the Help Center or visit the Google Listing Verification unit in this module. Also, If your Google My Business account is bulk-verified, your listing should go live shortly.

You can see a more complete list of Google’s unavailable reasons and how to troubleshoot in the Unavailable Reason Troubleshooting: Google My Business article.

unit Quiz
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    Error Success Question 1 of 2

    If Google is unavailable due to a Linked Account issue, what steps should you take? (Select all that apply)

    Error Success Question 2 of 2

    When trying to troubleshoot unavailable listings, what should you do first to find more information?

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