<% user.full_name %>
<% util.level ? util.level.title : '' %>
Explorer Pioneer Apollo Viking Voyager Pathfinder Orion
Points
<% user.points ? user.points.toLocaleString() : 0 %>
Badges
<% util.badgeCount %>
Streaks
Congratulations You've <% util.newestBadge.isCurriculum ? 'completed' : 'earned' %> the
<% util.newestBadge.title %> <% util.newestBadge.isCurriculum ? 'curriculum' : 'badge' %>!
previous
next
Share to Social Media
Linked In Facebook
Status
<% util.level ? util.level.title : '' %>
<% util.level ? util.level.points : '' %>
<% util.nextLevel ? util.nextLevel.title : '' %>
<% util.nextLevel ? util.nextLevel.points : '' %>
Level up! <% util.levelPointsRemaining %> points to go
Level up! <% util.levelPointsRemaining %> points to go
Badges
Completed Hitchhikers Program Track Completed Content Track Completed Pages Track Completed Page Builder Track Completed Search Backend Track Completed Search Frontend Theme Track Completed Search UI React Track Completed Solution Templates and the Admin Console Track Completed Technical Skills Track Completed Platform Basics Track Completed Listings Track Completed Reviews Track Completed Industry Overview Track Completed Analytics Track Completed Industry Overview & Product Basics Track Completed Knowledge Assistant Track Completed Multi-Language Experiences Track Completed Fall '22 Release Highlights Track Completed Spring '23 Release Highlights Track Completed Chat Track Completed Summer '23 Release Highlights Track Completed Fall '23 Release Highlights Track
<% util.expandBadges ? 'Less' : 'More' %>
Playground Accounts
New +
No Playground Accounts
Create Playground +
View Profile
Log Out loading
Mission Complete! 🚀
Congratulations, you’ve completed your first module!

We hope you enjoy exploring the rest of the site. Please don’t forget to leave us feedback - we are constantly looking to improve. Happy Hitchhiking!
Home
Welcome to Hitchhikers! 👋
To learn more about the platform we encourage you to get started by completing the Hitchhikers Program Track and earning your first badge!
Start Here
Close notification
Review Monitoring
Arrow Back
Unit 1
How Yext Helps You Optimize Review Monitoring
completed
Unit 2
Introduction to Yext's Review Monitoring
completed
Unit 3
Advanced Review Monitoring
completed
Unit 4
Review Monitoring Best Practices
completed
assessment assessment
Module Assessment
completed completed
home

How Yext Helps You Optimize Review Monitoring | Yext Hitchhikers Platform

What You’ll Learn

In this section, you will learn:

  • Introduction to review monitoring
  • High-level overview of the Review Monitoring features in Yext

Introduction to Review Monitoring

Reviews are a great opportunity for businesses to analyze customer feedback. At scale, it can become a very manual process to comb through reviews about different entities on different sites on an ongoing basis.

A review monitoring solution helps you to understand your customer experience, analyze trends, and identify specific positive or negative experiences. This has major benefits including time savings, a global brand view, and providing the data necessary to make informed brand improvements.

Review Monitoring in Yext

When it comes to monitoring reviews, each organization has different goals, structures, and processes. Yext provides flexible tools and functionality, so that regardless of how you want to monitor your reviews there are options available.

Navigate to Reviews > Monitoring in the navigation bar to use the review monitoring tools.

Review Monitoring In-Platform

Yext takes advantage of its direct two-way integrations with publishers around the web to pull reviews into a single platform. This gives users — whether they care about a single entity, or an entire brand — one place to look at all incoming reviews.

Filtering

Advanced filtering gives you the functionality to view and sort reviews based on content, rating, date, entity, language, site, and more. This makes it easy to filter down to the reviews you care about and get the feedback you need.

Click Add Filter to reveal the review monitoring filter options

Notifications

Notifications make it easy to see the reviews you care about as soon as they are left. Click the bell icon and then Manage Notifications to create a custom filter for the reviews you want to see. Yext will notify you whenever reviews fitting that criteria are pulled into the platform.

Click the bell icon and Manage Notifications to create a review notification

Review Analytics

Yext has advanced reviews-specific analytics to surface data on review ratings, sentiment analysis, competitive intelligence, and more. You’ll learn more about these analytics throughout the Reviews track.

unit Quiz
+20 points
Daily Quiz Streak Daily Quiz Streak: 0
Quiz Accuracy Streak Quiz Accuracy Streak: 0
    Error Success Question 1 of 3

    Which of the following is NOT a major benefit of review monitoring?

    Error Success Question 2 of 3

    Which of the following are features included in Yext’s Review Monitoring? (Select all that apply)

    Error Success Question 3 of 3

    True or False: Yext allows you to filter reviews based on review content.

    Wahoo - you did it! 🙌

    You've already completed this quiz, so you can't earn more points.You completed this quiz in 1 attempt and earned 0 points! Feel free to review your answers and move on when you're ready.
1st attempt
0 incorrect
Feedback
<% elem.innerText %>