Reviews | Yext Hitchhikers Platform

Yext

Optimize your consumer experience by monitoring, responding to, and generating reviews from your customers.

Core Competencies Gained

Knowledge of the value of reviews in search
Skills to find trends in reviews, build intelligent review responses, generate reviews, build approval processes, and more
Create a reviews management program built to optimize your consumer experience by monitoring, responding to, and generating reviews from your customers

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11 modules 5.5 hours 1900 points

Practice Packs are available at the end of each track and can be used to review and solidify your learning. Each Practice Quiz consists of 4-6 questions from this track for you to review. Take one to maintain your quiz streaks! Having trouble passing? Click on the unit name next to the question to go back and review the material.

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11 modules 5.5 hours 1900 points

Reviews | Yext Hitchhikers Platform

Core Competencies Gained

Module 1: Why Reviews are Important in Search

Unit 1: Introduction to Reviews

Unit 2: Introduction to Yext's Review Monitoring

Unit 3: Introduction to Review Response

Unit 4: Introduction to Review Generation

Module Assessment

Module 2: Review Monitoring

Unit 1: How Yext Helps You Optimize Review Monitoring

Unit 2: Introduction to Yext's Review Monitoring

Unit 3: Advanced Review Monitoring

Unit 4: Review Monitoring Best Practices

Module Assessment

Module 3: Review Labels

Unit 1: Introduction to Review Labels

Unit 2: How to Manually Create and Apply Review Labels

Unit 3: How to Set Up Automatic Review Labeling

Unit 4: Common Review Label Use Cases

Module Assessment

Module 4: Sentiment Analysis

Unit 1: Introduction to Sentiment Analysis

Unit 2: The Sentiment Analysis Dashboard

Unit 3: How to Create a Sentiment Analysis Collection

Module Assessment

Module 5: Review Response

Unit 1: How Yext Helps You Optimize Your Review Response

Unit 2: Yext's In-Platform Review Response Functionality

Unit 3: Additional Yext Review Response Capabilities

Unit 4: Review Response Best Practices

Module Assessment

Module 6: Advanced Review Response

Unit 1: Templated Review Response

Unit 2: Introduction to Intelligent Review Response

Unit 3: How to Set Up Intelligent Review Response

Unit 4: How to Use Intelligent Review Response

Unit 5: Introduction to Generated Review Response

Module Assessment

Module 7: Review Response Approvals

Unit 1: Introduction to Review Response Approvals

Unit 2: How to Set Up and Use Review Response Approvals

Module Assessment

Module 8: Review Generation

Unit 1: How Yext Helps You Optimize Review Generation

Unit 2: Review Generation Templates

Unit 3: Sending Review Generation Invitations

Unit 4: Review Generation Settings

Unit 5: Review Generation Metrics

Unit 6: Review Generation Best Practices

Module Assessment

Module 9: Review Publishing

Unit 1: Introduction to Review Publishing

Unit 2: How to Publish Generated Reviews

Module Assessment

Module 10: Review Insights

Unit 1: Reviews Overview

Unit 2: Reviews Summary Dashboard

Unit 3: Reviews Competitive Intelligence

Unit 4: Other Valuable Reviews Analytics

Module Assessment

Module 11: Additional Reviews Features

Unit 1: User Photos

Unit 2: Questions & Answers (Q&A)

Module Assessment

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