Hi Team,
My client is currently pulling a 90 day rolling report for the “Answers Searches” metric, they are then dimensioning this against “Search Terms (Raw)”. The report runs successfully but there is a high volume of searches for “Unknown”. Could someone shed some light on what search terms could be classified as “Unknown” please? Is this empty searches as a user navigates between verticals, or is it something else?
Thanks, screenshot below.
Hi Scott,
That’s exactly right. The search term “Unknown” refers to blank search terms. This applies to all empty vertical searches (you’ll have to set allowEmptySearch: true), including navigating between verticals if defaultInitialSearch: '' for that vertical. For related questions, see this Community post.
That’s great, thanks for the explanation!
Hi! @Kristy_Huang if they are moving through verticals and not taking an action yet, why would it count towards a search?
Hey @Manpreet_Dhindsa,
If you have allowEmptySearch set to true, navigating to a vertical on an empty query executes an empty search in order to return all results for that vertical.
If you set allowEmptySearch to false, navigating to a vertical on an empty query will not return any results, nor will it count towards a search. In order to return any results, a search has to be executed.
Best,
DJ
And if anyone is curious, if you set allowEmptySearch to false, if you attempt to conduct a blank search, it will pre-populate with the last query that was present, so it should be a pretty good user experience!
