Change Incorrect Domain

Search
1

My client has decided to change the subdomain he will be using for his answers experience.

Is there an easy way to
A) Change the subdmain
or
B) easily copy the front end expirience

2

Hi Lucas,

Great question! The steps for changing the domain for your Answers experience will differ depending on how you integrate the experience. Keep in mind that with a subdomain integration, the client will need to create a CNAME record for the new bridge domain.

Setup 1: Subdomain integration with Page Builder search results page. If you are using Page Builder to create the search results page and inject the Answers experience, you will have to create a new site with the updated domain and rebuild the page.

Setup 2: Subdomain integration with built-in header/footer OR JS Snippet integration. If you are building the search results page header/footer directly in the Answers experience frontend, below are the steps you can take to change the domain of an Answers site. Essentially you will create a new site with a new domain and link it to the original code repository before deleting the old site.

  1. Add the desired new domain in the Pages > Domains tab. This needs to be a unique domain so if you are currently using answers-embed.[[domain]].com, you can use something like embed-answers.[[domain]].com for the new domain.
  2. Add a new site in the Pages > Sites tab.
  3. Add a Jambo template repository, and name it exactly as your existing repo (you can find that within the UI). This will pull in the existing repo that you’ve already created.
  4. Assign the new domain to the new site.
  5. Go to the code editor and rename your config.domain.json file to reflect your new domain, and then commit the change (this will be done automatically by the system. You can check the recent activity in your environment or code editor). Check that your files are correctly in code editor.
  6. Publish to staging. Check that it works!
  7. Publish to prod.
  8. Delete the old site after confirming everything worked.

Reach out with any questions!
Kristy

3

Thank you Kristy.

It worked.